Dear English-speaking readers, this page is an automatic translation made from a post originally written in French. My apologies for any strange sentences and funny mistakes that may have been generated during the process. If you are reading French, click on the French flag below to access the original and correct text:
"We are pleased to upgrade you to Business Class. » Sitting in front of the Qatar Airways boarding station at Doha Airport, I can not believe my ears.
"Oh, thank you."...I'm answering halfway. While I just want to scream with joy, there, in front of the counter !!!
"Enjoy your flight"
The agent of the company is busy with my boarding pass, my passport and his computer keyboard, without looking at me, monopolized by the screen. I must have a lot of stars in my eyes. And a radiant princess smile from the air.
???? ???? ???? ???? ???? ????
But I would not want to interrupt this rare and delicate and wonderful and very mysterious procedure consisting in moving in the Business class cabin a passenger who had initially bought an Economy class ticket on special offer (a bargain: 450,89€ the round trip Paris-Jakarta via Doha) .
So I just lay low, wait politely and hold the "why ? "that's burning my lips. I also lack a bit of energy, having spent more than 6 hours on a first Paris-Doha flight (in Eco class but with an empty seat next to me), then lined up again at the security checkpoints and walked through the aisles of Doha airport to the right door.
My old boarding pass is already at the bottom of the trash can, torn in half. The printer's crackling. The man hands me my new boarding pass and gives me back my passport with a big, friendly smile: "Enjoy your flight. » Argh. Yes, yes, yes, thanks, "Thank you so much..." But he is already turning to the people behind me. Takeoff time is near.
Luxury, calm and voluptuousness
This is not the first time that I travel in Business Class. I did not take the time to tell it at the time, but it was during my July 2013 tripwhen I went diving in Borneo. For the return, with the Emirates company this time, I had exchanged miles accumulated for an upgrade on the Dubai-Paris flight section. (I did not have enough miles for an upgrade on the entire flight.)
But there, for this new trip to Indonesia from June-July 2016With Qatar Airways, this is the very first time in my life (and I've been flying several times a year for almost 20 years) that I've been upgraded for free!!! Without asking for anything or trying anything special. That's to say if the event is rare...
In the corridor that connects the boarding lounge to the plane, I feel a little shiver of happiness, as I take a sharp left turn where the "Business Class" sign is, instead of continuing straight on to the door leading to the Eco cabin ...
I discovered then the pink and felted atmosphere of the Business class. The color of the lighting will change according to the different phases of the flight.
The steward starts by offering me a glass of champagne while waiting for take-off and lets me discover the menu for the meal that will be served shortly after. Before the bubbles underwater, long live the bubbles in the air !!!
While the safety instructions film is playing on the screen, shot in a humorous way with football stars because we are in the middle of the Euro football tournament, I discover the travel kit offered to the passengers: pyjamas, socks and slippers, toiletries kit with chic products, earplugs and mask, big noise-cancelling headphones, big pillow and thick blanket... I sigh with ease.
Shortly after takeoff, I attack the meal. I opted for an assortment of Mediterranean mezzes as a starter, a curry beef massaman in main course to put me already a little in the Asian atmosphere and a cheese platter to finish - cheeses which I shamelessly give myself, in anticipation weeks to come, where rice will be more often my ordinary ...
All is served on a white tablecloth, with glass on foot, real cutlery and small basket of real bread. It's so good, luxury ...
Between two movies and two bites of cheese, I try to use the wifi system. Not very convincing. Lured by the first free minutes, where I saw that it was working pretty well, I then spent a few dollars to extend the service... for not much! The connection became unstable and rather slow, and then completely non-existent with a message saying that the countries overflown don't allow the service and inviting to try again later.
Jetlaguée, exhausted by the previous flight, I quickly surrender to the comfort of my seat-alcove, which hides me from the neighbors and becomes my bubble during the eight hours of flight.
In fact, the real luxury in Business Class is that the seat is transformable into a real bed, where you are completely lying down. The absolute dream for me who can not sleep sitting (or so little). Thanks to my bed, I'll manage to get a few more hours of sleep during the trip and arrive a little less than usual in Jakarta, where I have to go on a flight to Bali ...
During this parenthesis of luxury in the air, I took only a few photos to the iPhone, furtively. How to say ... Of course, ridicule does not kill, but all the same, I did not really want to look like Mr. Bean discovering the First Class (see the first minute of the video below) ... ????
How are upgraded passengers chosen?
Let's go back a little bit back to Doha airport, when I'm still dazed to have a Business Class ticket in my hand ... A sign blocks my view from the departure lounge and I can not see if the next passenger receives the same preferential treatment.
Because I'm not the only one who was lucky that day... The gentleman in front of me, in the line at the boarding counter, also got an upgrade! I discreetly watched the scene - a little feverish, a little jealous - as I waited for my turn, hoping very much to see myself offered a "complimentary upgrade", a free upgrade. And that's what happened! 😆
It is a "chance" that you rarely get, as an ordinary passenger (as I said before, it has never happened to me in twenty years of traveling). But it is not entirely due to chance. After reflection, I think that in my case, it took the conjunction of the six factors below for this little miracle to happen:
The flight was likely full. That is, there were at least as many registered passengers as seats available on the plane, all classes combined.
The company had to make overbooking on the Eco class. It is a common and normal practice, there is always a percentage of cancellations, of no-shows. And in the event of an "overflow", there is always the solution of reassigning a certain number of Eco Class passengers to unoccupied upper class seats, or, at worst, to another flight.
I was in transit and introduced myself very late to boarding. Indeed, the correspondence between my two flights, Paris-Doha and Doha-Jakarta, being very short (barely 1:20), I managed to arrive at the very end of the embarkation in Doha (new security checks to be taken on the descent of the plane, then travel time in the aisles of the airport to reach the door). I suppose that in case of overbooking, passengers who come at the very last moment to boarding are those who are playing the ultimate configuration of the aircraft, in the management system of airlines.
I am recorded well in advance on this flight. I had done my check-in online, the day before the start, on the company's website. My boarding passes (Paris-Doha and Doha-Jakarta) were then reprinted at the check-in counter at Charles-de-Gaulle airport in Paris, about ten hours before the departure of the Doha-Jakarta flight on which I was upgraded. The airline's computer had therefore long since confirmed that I would continue my trip on the Doha-Jakarta.
I was traveling alone. When it is necessary to reconfigure the occupation of the cabin of the plane, it is obviously easier to move a single passenger than a group or families. (Another argument in favor of solo trip !) Although several readers have already told me that they have already been able to benefit from an upgrade when they travelled together as a family...
I am registered at Loyalty program the company. I have a loyalty card with all the airlines I fly with, this system allows me to accumulate "miles". However, I'm not always "loyal" when I go hunting for plane tickets: I generally choose the company offering the best fares (I subscribe to all the newsletters to be alerted of promotional periods) but with correct schedules (price is not my only criterion, I prefer to pay a little more so as not to have an interminable wait in an airport if there is a connection, for example). However, being registered as a "loyal customer" may have worked in my favour, when, faced with the overbooking situation, the computer and/or the boarding agent launched the procedure to select a number of passengers in Eco class to be redistributed in the unoccupied seats in the upper classes.
Many myths are conveyed on the internet, with supposed "tricks" or "secrets" or "advice" to get yourself outclassed, such as how to take care of your outfit, for example... As seat reassignments are most of the time managed by a computer program, I doubt that a nice dress or chic trousers could coax the computer (for my part, my outfit was comfortable and quite presentable, but not at all elegant)!
On the other hand, it is true that we can always hope to be one of the lucky ones when the flight is complete or there is overbooking. But on a flight that is not full, it's much more unlikely.
Note that fifteen days before departure, I received an e-mail from the company, offering me an upgrade (pay) specifically for this section of flight Doha-Jakarta (which I did not do, the amount being still substantial). But that's the proof that there were empty Business Class seats at the time and that the Éco cabin was perhaps already too full ...
If you read English, I invite you to go to the forum FlyerTalk Read this long and instructive testimony of a former American agent, in charge of finalizing boarding, who tells how upgrades are organized, with different scenarios:
Finally, two amusing stories (always in English) of travelers really determined to be outclassed and who have succeeded ... Proof that the computers supposed to optimize the filling of planes do not always decide everything and that the human factor can also play a role (I lived it myself two and three years later, read the paragraphs I added below).
July 2018, small addition: Yeah, I've ALWAYS managed to get an upgrade for free!!!! Again on the Qatar Airways Doha-Jakarta flight... This time, I discovered during the stopover on the Paris-Doha flight that I had just been awarded the Silver status of the frequent flyer program. A status that allows you to be in the priority check-in queue, at check-in or boarding... Which is what I did.
I had not earlier presented the virtual copy of my new Silver card on the screen of my iPhone, received by e-mail between the two flights, that the young woman at the ticket office, even before I made my request clear, was already checking for availability. My Eco boarding-pass disappeared, immediately replaced by a Business Class boarding-pass... 🤗 And that's it!
I still can not believe it. Nine hours flying in such comfort, it's just a fantastic privilege. That I savored as it should. From now on, I will not hesitate to ask politely but frankly to each of my check-in if there is a possibility of an upgrade, with miles accumulated or gracefully. We are not safe from a good surprise ...
How about you, have you ever had a chance to get upgraded?
March 2019, one more little addition:as I wrote above, now I do not hesitate to ask politely if by chance there is a possibility of graceful upgrade on one of the flights I must take, at each stage, whether at the check-in or at the time of boarding. And sometimes it works ... On a new trip, to the Philippines this time, in February-March 2019, I was lucky to be upgraded TWO times !!! Once on the outward journey, the other time on the return journey, on the Paris-Doha section, always with the same company.
One way, I asked the question at the check in Paris and the answer was negative. But, in the departure lounge, I was surprised to hear my name called to the microphone. "Don't tell me it's for an upgrade! » I started by telling the agent who was waiting behind his counter. "Why, don't you want it? » he replied, laughing. "Oh, but if..." And he handed me a new boarding pass, for the Business Class... I tried to find out why I had been so lucky and a manager, who was listening to us, confirmed that several factors could play a role when they decided to upgrade a passenger: "Sometimes the economy class is a little full, and then it depends on what kind of credit card you have..."
I must therefore have benefited from this graceful upgrade to my current status Silver (status that allows me already not to queue in the Eco file but to access directly to the counters of Business, First and other VIP or priority travelers , to benefit from personalized service on board, access to lounges airport, overweight luggage, etc., so many small benefits really very significant).
When I returned to Manila, I was told no to check-in and boarding. Normal, the plane for the flight Manila-Doha was far from full. But I had empty seats near me, so I had a very comfortable flight. Then, when embarking in Doha for the second flight, I politely asked again if there was a possibility of "Complimentary upgrade." by handing out my Eco boarding pass. The young woman who looked after me checked on her screen and ... "Yes, you got it! » she exclaimed. And once again I was able to travel from Doha to Paris in the luxury of the Business Class!